If the following situations occur after shopping on this website, users can apply for free product return and exchange services within 3 days after the arrival of the goods (this website will charge return or exchange fees depending on the situation)

After arrival, it is found that the goods are different from those ordered (only unopened brand new goods are accepted)

Want to change to other colors after arrival (including the difference between the color of the product picture on the website and the actual color)

After arrival, it is found that the goods are defective, such as electronic products that cannot be used normally (any damage caused by humans will not be accepted)

After using the product, I found that the functions or specifications of the product description were inconsistent with reality.

Return costs: The customer must bear the return costs (including shipping costs and the price difference for replacing other products)

Return fee: Based on the delivery address, this website will bear the return fee of the designated service provider.

Service scope: including factories and commercial areas in Hong Kong Island, Kowloon and the New Territories (excluding outlying islands).

Return request: This website will decide whether to return or replace the goods depending on the situation.

After using it, it is found that the function does not achieve the expected effect (for example, the sound of the headphones or speakers does not achieve the desired effect, etc.)

The product has been opened and used without any special reason for return or exchange.

There is no return or exchange service under any circumstances for products or accessories related to personal hygiene (such as protective patches, ear cotton, etc.)

All return requests can be submitted through our Customer Service online platform. Customers must complete and sign a refund request form and submit it to Yanao China Tea (Hong Kong) Trading Co., Ltd. as part of the return procedure.

If your return request is accepted, your payment, less an administrative fee, will be refunded by check within thirty days of the date you submitted the refund request form.

Our company Lims Store reserves the right to make the final decision. If you have any inquiries, you can inform us here